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Eva Jettmar
Scientific
User Research
Social Psychology
Interaction Design
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329 Niagara
Ave
San Francisco, CA 94112 |
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Objective
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To explore
user experiences and gain insights into user psychology and behaviors
in order to inspire the design of products and services
people love. |
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Interests
and Skills
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- 10 years of
experience managing, designing and conducting empirical research to
study user experiences and interactions with novel interfaces for both
industry and academia.
- Designing
innovative research practices to identify user goals and tasks and gain
in-depth understanding of user motivations and needs leveraging
principles of social psychology.
- Lab
Experiments, field studies, qualitative methods, ethnography; usability
testing, trend analysis.
- Data
analysis, advanced statistics.
- Translating
insights into clear visions, guidelines, and strategies to inform
product, interface and interaction design, and communicating results to
development teams in a collaborative process.
- Applying
usability techniques throughout the development cycle, and advocating a
user centered focus within product teams.
- Rapid
prototyping, storyboards, scenarios, personas.
- Excellent
project management, group leadership, presentation, negotiation, and
communication skills.
- 10 years of
graduate and undergraduate level instruction, managing class sizes of
up to 125, planning, organizing and managing interface design and
research projects, and mentoring and advising multiple project teams on
large-scale industrial interface design projects.
- XHTML,
Javascript, Flash, Photoshop, Premiere, After Effects, Final Cut Pro,
SPSS.
- Excellent
understanding of the user psychology of current technologies such as
context-aware and location-based services, adaptive and agent-based
interfaces, mobile social networking, ambient and tangible media,
digital lifestyle and car-based devices, multi-modal interaction,
affective technologies, etc.
- Innovative,
sharp, logical-analytical out-of-the-box thinking and excellent eye for
design.
- Languages:
English, German (both native); Dutch (reading knowledge).
- Conference
reviewer, ACM CHI.
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| Experience |
| 1997- 2004 |
Research
Assistant, Stanford University. Designed, planned, and conducted
empirical user studies, analyzed data, performed comprehensive
literature reviews, and communicated research findings and design
implications to executives of Stanford industry affiliates.
Teaching
Assistant, Stanford University. Taught student sections, advised
student project teams, and designed websites for the following courses:
- Computers
and Interfaces: Psychological and Social Issues
- Media
Technologies, People, and Society
- Psychological
Processing of Interfaces
- Teaching
Assistant in a variety of other courses including:
- Experimental
Design for Speech Interfaces
- Communication,
Technology and Society
- New Media
Policy
- History of
Film
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| 2003 |
Co-organized
Interface design contest for high-tech devices for lesser developed
communities, advised participants and evaluated entries; Philips Research Labs
and Stanford University.
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2001
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Co-organized
Interface design contest for context-aware mobile devices, managed and
advised participant teams, and evaluated entries; Philips Research Labs
UK and Stanford University.
Co-edited
book "Voice Activated" by Prof. Clifford Nass.
Developed
interface design specs for online music database of European
electronics retailer, K-Lab Austria.
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2000
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Conducted
study on affective content of text-to-speech system; Omron and ATR, Japan.
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1999
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Conducted
field experiment on online community formation, NTT CSLab, Japan.
Conducted
US part of large-scale cross-cultural lab study on online interaction
in 3d virtual space, NTT CSLab
& Kyoto University ,
Japan, Stanford University.
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1998
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Conducted
analysis of user interaction with embodied conversational agents, Extempo.
Conducted
ethnographic research on server software use, Netscape.
Research
consulting and invited talk, MIT Media
Lab,.
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1996
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Teaching
Assistant, University of Vienna, Austria. |
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1995
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Funded HCI
research & web design, SDSU. |
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1994
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Funded
Research Project "Social implications of new communication
technologies", Austrian Ministry of Education (collaboration with Wired magazine).
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1992-93
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Marketing, Apple Computer Austria & Braintrust Vienna.
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1991
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Interactive
TV project, Van Gogh TV + Ars Electronica art festival, Austria.
Broadcast assistant producer, ORF Austrian national radio.
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1990
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Feature
film production assistant Film
Art, Netherlands.
Art
festival assistant producer, Takemura
Associates, Japan.
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| Education |
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1997 - 2004
(on leave
2002-2003)
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Ph.D., Dept. of Communication, Stanford University.
Advisor: Prof. Cliff Nass.
Projected completion: 10-2004.
Dissertation:
Lifelike Agents in E-Commerce: A study of humanness in
interface agents.
Pre-dissertation
project: Adaptive Interfaces: Effects on User
Performance.
Specialization:
Empirical HCI research (lab experiments) based on the "computers are social actors" paradigm, interpersonal communication,
cognitive and social psychology, emotion.
Member of SRCT
Lab and Movement
research groups.
Selected
courses:
- Computers
and Interfaces: Psychological and Social Issues
- Graduate
Research Methods
- Statistical
Methods (3 graduate courses)
- Interdisciplinary
Interaction Design
- Communication
Processes and Effects
- Interactivity,
Narrative and Artificial Intelligence
- Reactive
and Proactive Computer Agents
- Human-Computer
Interaction: Contextual and Organizational Issues
- Doctoral
Research Methods (3 courses)
- Psychological
Processing of Media.
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1995-1997 |
Ph.D.
program, Communication (HCI track). University of Vienna/Austria.
Selected
courses:
- Communication
Theory
- Advanced
empirical methods
- Social
Science Research Methodology
- Doctoral
Research Methods.
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1993-1995 |
M.S,
Communication. Human factors in technology, San Diego State University .
Selected
courses:
- Nonverbal
Communication
- Developmental
Psychology
- Relational
Communication
- Statistics
- Research
Methods
- Ethnographic
Research
- Telecommunications
Technology
- Communication
in Virtual Reality
- Market
Research Methods
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1990-1993 |
M.A,
Communication, University of Vienna.
Selected
courses:
- Research
Methods
- Market
Research
- Advertising
and Public Relations
- Technology
and Society.
Master's
Thesis: Computer Networks and Virtual Realities: Alternative Media for
a New Millennium? (1993; 300 pages).
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1986-1990 |
B.A.,
Communication, University of Vienna.
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| Publications,
Papers, Presentations |
2002 |
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2001 |
- Kamei, K.,
Jettmar, E., Yoshida, S. and Kuwabara, K.: "Effectiveness
of spatial representation in the formation of networked communities:
Experimental study of Community Organizer". IwC special issue on
Intelligence & Interaction in Community- based Systems.
- (January)
Kamei, K., & Jettmar, E. Community
Organizer: Supporting Network Communities through Spatial Representation.
Paper presented at SAINT 2001- The Symposium on Applications and the
Internet, San Diego, CA.
- (March)
Fujita, K., Kamei, K., Jettmar, E., Yoshida, S. and Kuwabara, K.:
Network Analysis of a System Supporting the Formation of
Cyber-communities, Groupware SIG, Kagoshima (Japan), Information
Processing Society of Japan (2001). (in Japanese)
- (May)
Fujita, K., Kamei, K., Jettmar, E., Yoshida, S. and Kuwabara, K. (2001)
Possibility
of Network Communities - Network Analysis in the Community Organizer
Experiment, SID-2001, Matsue(Japan), Japanese Society for AI.
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1999 (August) |
- Using a
Field Experiment to study online community interaction. Invited Talk,
NTT CS Lab, Kyoto, Japan
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1998 (August) |
- User
Research Opportunities for the Media Lab. Invited Talk, MIT Media Lab,
Cambridge, MA
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1996 |
- Jettmar,
E., & Rapp, M. CMC: A
Relational Perspective. Paper presented at the Western States
Communication Association convention, Pasadena, CA.
- Jettmar, E. "Spaces of the Future". Film Art Special Issue on Media Research,
Austria.
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1995 |
- Jettmar,
E., & Dorer, J. "Technology & Society". The Apprentice
magazine, Austria.
- Jettmar,
E., & Dorer, J. "Computer Networks: An Introduction". The
Apprentice magazine, Austria.
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| Grants |
1997-200 |
Stanford University Graduate Fellowship and Stipend. |
1996 |
Research Grant, Austrian National Bank. |
1995 |
Research Grant, Association for Women in Higher Education, Austria |
1994 |
Fulbright
Professional Enhancement Grant.
Post-Graduate
Research Grant, Austrian Ministry of
Science and Research
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1993-1995 |
Fulbright 2-year Post
Graduate Fellowship and Stipend
Graduate
Research Grant, Austrian Ministry of Science and Research
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1991-1992 |
Research Grant, Austrian Ministry of Science and Research |
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| References |
1. Clifford Nass, Ph.D., Professor, Department of
Communication, Stanford University, dissertation advisor: nass@stanford.edu
2.
Christoph Bregler, Ph.D., Asst. Professor, Computer Science Department,
Media Research Lab, New York University, dissertation committee member:
chris.bregler@nyu.edu
3. Byron
Reeves, Ph.D., Professor, Dept. of Communication, Stanford University: reeves@stanford.edu
4. Peter
Andersen, Ph.D., Professor, School of Communication, San Diego State
University: peterand@mail.sdsu.edu
5. Dr.
Kazuhiro Kuwabara, Group Manager, ATR, Kyoto, Japan; employer: kuwabara@atr.jp
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